Privacy and data protection policy

To provide you with a secure and operational experience, we are required to collect various categories of information about you. This data is collected proportionally and is limited to what is strictly necessary for the intended purpose.

Identity and contact information includes the data you provide when creating your account. This generally includes your full name, date of birth (to verify your age of majority), residential address, phone number, and email address.

Financial and transactional data encompasses information related to your payment methods, your deposit and withdrawal history, as well as the details of transactions made on the platform.

Technical and usage data is collected automatically when you browse our interface. This includes your IP address, browser type and version, operating system, pages you visit, duration of your gaming sessions, and specific interactions with our features.

Finally, we retain communications and support, meaning the history of your exchanges with our customer service, whether by email, live chat, or phone, to ensure qualitative follow-up on your requests.

Each operation involving the processing of your information relies on a solid and clearly defined legal basis. Primarily, we process your data for the performance of the contract that binds us to you, meaning to allow you to create an account, make transactions, and use our services.

We also rely on our legal obligations. As a platform involving financial transactions, we are legally required to retain certain information to combat fraud, money laundering, and terrorist financing.

In certain cases, processing is based on our legitimate interests, such as improving our services, securing our network infrastructure, or defending our rights in case of a dispute.

Finally, for certain specific activities, such as sending direct marketing communications, we will rely exclusively on your explicit consent, which you can withdraw at any time.

The information we collect is used for specific purposes. It serves primarily for the management of your account and the provision of our services, ensuring that you can access the platform smoothly. It is also essential for security and fraud prevention; we monitor usage patterns to detect any suspicious or unauthorized activity, thereby protecting the integrity of the platform and your own funds.

Your data helps us conduct statistical analyses to understand how our users interact with our environment, which guides our future developments. It allows us to provide responsive customer support and resolve your technical or administrative issues. Finally, if you have expressed the desire to receive them, we use your contact details to inform you of updates, new features, or promotional offers related to our activity.

We apply the principle of retention minimization. Your personal information is kept only for the period strictly necessary to fulfill the purposes for which it was collected. Generally, data related to your account is maintained as long as it remains active. In the event of your account closing, we will retain certain transactional and identification data for an additional period, in accordance with our legal obligations regarding tax and the fight against financial fraud. Once these legal deadlines expire, your information will either be securely deleted or completely anonymized so that you can no longer be identified.

We never sell or rent your personal information to third parties for commercial purposes. However, to operate our platform, we must share certain data with trusted service providers. These act as subcontractors and include web hosting providers, payment processors, cybersecurity experts, and analytical tool providers. These partners are contractually obliged to process your data only according to our strict instructions and to implement appropriate security measures.

We may also disclose your information to competent authorities or law enforcement if expressly required by law, or if we believe in good faith that such action is necessary to comply with a legal procedure, protect our rights, or investigate suspected fraud. In the event of international data transfers outside your jurisdiction, we ensure that adequate legal safeguards are in place to maintain the required level of protection.

The security of your data is a critical component of our infrastructure. We have implemented a set of reasonable technical, administrative, and physical measures to protect your information against unauthorized access, accidental loss, alteration, or destruction. This includes the use of data encryption in transit, robust firewalls, strict access controls to our databases, and regular security audits. However, while we make considerable efforts, no method of transmission over the Internet or electronic storage system is completely infallible. Therefore, we cannot guarantee absolute security.

As a user, you have extensive rights over your personal information. You have the right to request access to the data we hold about you. If you find that this information is inaccurate or incomplete, you have the right to request its immediate correction. In certain circumstances, you may demand the deletion of your data (right to be forgotten), although this right may be limited by our legal retention obligations.

You can also object to the processing of your data for reasons relating to your particular situation, or request the restriction of this processing. Finally, you benefit from the right to data portability, allowing you to receive your information in a structured, machine-readable format to transmit it to another provider, where technically feasible.

To exercise any of these rights or if you have specific questions about how we manage your information, our dedicated team is at your disposal. You can send all your data protection requests directly by email to the following address: [email protected]. We commit to processing your request as quickly as possible and in accordance with regulatory requirements.

We periodically review our privacy procedures to ensure they remain compliant with legislative changes and our own standards of excellence. Therefore, this policy may be updated from time to time. We will publish any modifications on this page and, if the changes are substantial, we will endeavor to inform you through a notification on the platform or by email.